Is AI agent memory covered by GDPR?

If it stores personal data about identifiable people — names, emails, preferences, history — then yes: it's data processing and storage like any database, regardless of it being inside an AI system.

How long should an AI agent retain customer memory?

As long as the purpose it was collected for requires, and no longer. In practice: set an explicit retention window per memory class, with expiry as the default rather than forever.

How do I delete a customer from my AI's memory?

Entity-level deletion across every layer that might hold them — knowledge graph, vector indexes, summary files — followed by a retrieval check to verify the agent can no longer surface them, and a log entry recording the deletion.

Legal

Terms & Conditions

Effective date: 18 July 2026

These terms govern your use of neuralinfrastructure.ai (the “site”), operated by RELOR (OPC) Pvt. Ltd., doing business as Neural Infrastructure (“we”, “us”). By using the site you accept these terms. If you do not agree, please do not use the site.

What the site is

The site describes our products and services — AI employees and the operating layer they run on — and publishes related content. The site itself is informational. Any actual engagement (deploying agents, platform access, consulting) is governed by a separate written agreement between you and us; nothing on this site constitutes an offer, and no engagement exists until such an agreement is signed.

Service descriptions, pricing, and illustrative figures

Product descriptions, features, tiers, and pricing shown on the site are indicative and may change without notice.
Some pages present performance, ROI, or cost figures that are explicitly illustrative — they describe the shape of outcomes we have seen or modelled, not a promise of results. Your results depend on your business, data, and deployment.
Blog and guide content is provided for general information and is not professional, legal, or financial advice.

Acceptable use

You agree not to misuse the site — including attempting to breach its security, probing or scraping it at disruptive volume, submitting malicious content through forms, or misrepresenting your identity when contacting us.

Intellectual property

The site’s content — text, design, logos, graphics, and code — belongs to us or our licensors. You may view, link to, and quote it with attribution; you may not republish substantial portions, use our branding, or imply endorsement without our written permission. “Neural Infrastructure” and the NI mark are our brand identifiers.

Third-party services and links

The site links to and relies on third-party services (for example our hosting, analytics, forms, and social platforms). We are not responsible for third-party sites or their content, and your use of them is governed by their own terms.

No warranty

The site is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, about the site — including accuracy, completeness, availability, and fitness for a particular purpose.

Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, consequential, or special damages arising from your use of the site or reliance on its content. Where liability cannot be excluded, it is limited to the maximum extent permitted by applicable law. Nothing in these terms limits liability that cannot lawfully be limited.

Privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these terms.

Governing law

These terms are governed by the laws of India, and the courts of Maharashtra, India have exclusive jurisdiction over disputes arising from your use of the site.

Changes

We may update these terms from time to time. Material changes will be reflected on this page with a revised effective date. Continued use of the site after a change constitutes acceptance.

Contact

Questions about these terms: email jigesh@neuralinfrastructure.ai or use our contact page.